August Employee of the Month - Bob Day
Service Manager Bob Day joined Suncoast 34 years ago, before the “revolution” – giving him the most seniority of any team member not named Schmidt.
“When Bob went to auto mechanic school back in the ‘70s, electrical diagnostics consisted of a test light and an OHM meter – the same way someone would check a lamp today. And Bob has made it through the technical revolution,” says Service Director Eric Osborne. “When Bob started, cars were mechanical, so you would be a mechanic. Today’s cars are electronic. To make it through this technical revolution is extremely impressive.”
“Cars used to be mechanical devices, when parts were obviously broken,” says Bob – an ASE Master Technician. “The cars today aren’t obviously broken.”
Who hasn’t been frustrated by a computer that either drops offline or doesn’t recognize the printer? Imagine the complicated technology required to operate today’s vehicles.
“We deal with a lot of intermittent problems. So, at times, I call myself a ‘professional ghost chaser,’” laughs Bob. “I’ll frequently ride with customers in hopes that the problem reveals itself audibly or visually.”
“In Bob, you actually have somebody up front who is in a management position, but truly understands and can help in the process of repairing automobiles,” says Eric. “That’s a huge benefit to our Service Department, and great for our customers.”
Professionally, Bob has evolved from a mechanic to a technician. But he still enjoys returning to his roots during off-time.
“I own a 1975 Harley Davidson Shovelhead that I restored from the ground up,” explains Bob. “Although, I’ve been thinking about selling it.”
So if you’re in need of a “professional ghost chaser” to investigate your automotive issues – or are simply in the market for an antique Harley – drive over to Suncoast and see Bob Day.
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